House to Home showroom in Stuston
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Terms and Conditions

Kitchen, Bathroom, Tile – Supply & Installation


In these conditions:

  • ‘Condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us;
  • ‘Contract’ means any contract for Goods made between you and the Company;
  • ‘Goods’ means the packaged products or services which we shall supply in accordance with these Conditions;
  • ‘We’ means House to Home or Green Brick which is the trading name of Green Brick Projects LTD. Registered in England & Wales
    Company Number: 10007053. ‘You’ means the customer seeking to purchase the Goods from us and ‘Your’ shall be construed accordingly.


Supply Only

  • The price of the Goods shall be the price given on the date you place your order and will be confirmed on your invoice. The price of the
    Goods will include VAT at the prevailing rate. Delivery charges may be applicable to your order. Prices correct at time of print. Errors and omissions excepted by customer.
  •  IMPORTANT: We strongly advise you to check your quotation, along with your installer to ensure that the products meet your
    requirements before placing your order. Once the order has been placed with our supplier(s), we are obligated to follow their terms and
    conditions of sale of goods. Discrepancies with your order may incur a variable handling/carriage charge to return, or in certain
    circumstances, may not be returnable (bespoke items).

Supply and Installation

  • The price of the Goods shall be the price given on the date you place your order and will be confirmed on your invoice. However, as our
    installation diary can be booked up 6 months in advance any price increases 30 days before installation will be added to your invoice. The price of the Goods will include VAT at the prevailing rate. Delivery charges may be applicable to your order. Prices correct at time of print. Errors and omissions excepted by customers.
  • Failure to make payment could result in a delay or loss of fitting date. Late payment of the above may result in a change to the fitting date allocated.
  • The deposit is confirmation of the existence of a legally binding contract, which is non-refundable unless we are in breach of
    the contract. This is in accordance with your statutory right under the sales of goods legislation.
  • On receipt of a deposit, it is understood that if the Customer cancels the Contract out of the 14-day cancellation period, then they will
    be liable to cover any costs encountered by House to Home/Green Brick.
  • Once the order for work is confirmed and the parts ordered, the Customer will be liable for the cost of all parts and consumables
    ordered, in respect of the work detailed, irrespective of any work undertaken.
  • If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable
    for any related expenditure together with the profit that would have been made by House to Home/Green Brick had the work been carried out &/or materials supplied in accordance with such instructions.
  • Title of goods does not pass until payment is made in full.


  • We guarantee to hold the price of the goods on your invoice for 14 days from the date of your order. Should you be unable to take receipt of your goods within this time, the price paid can only be guaranteed by making payment in full and taking delivery within a further 30 days.


Supply of Goods Only

  • 100% payment will be required at the time of placing the order.
  • Balance can be paid by debit/credit card or paid by bank transfer. We DO NOT take cheques as payment.

Supply & Installation

50% of the contract value will be required upon confirmation of order.
25% upon start of works and delivery of materials to site.
25% on the day of completion

This excludes any outstanding snagging or replacement items that need to be undertaken. Depending on what outstanding work is required, House to Home/Green Brick will suggest an amount to withhold until the work is complete.

If multiple rooms are being undertaken, then payment is due on completion of each room. Remainder of balance will need to be paid by bank

Special order items such as kitchens/bespoke bathroom items are to be paid for in full at the time the order is confirmed with the
manufacturer. For the avoidance of doubt, payment is on an ‘upfront’ basis and are non-refundable because the goods are specifically made to
order by the company’s supplier and the company would find it difficult, if not impossible to sell the goods to a third party.

The full payment does not include the installation charge.


Should you wish to change the order, delivery date or delivery address, you should contact House to Home/Green Brick no later than 7 days prior to your original agreed delivery date to enable us to perform the Contract.

Kitchen Order

  • No modifications, amendments or variations of the contract can be made once the order is ‘locked’. The term ‘locked’ means post customer quotation sign off and confirmation to produce goods in the UK.


  • It is the Customer’s responsibility to apply for and obtain all necessary approvals, such as planning permission, building regulation approval and listed building consent prior to the commencement of the works.
  • The Customer will allow House to Home/Green Brick reasonable use of toilet facilities.
  • The Customer will provide electricity and water for House to Home/Green Brick in relation to the works.
  • The area of work must be cleared of any possessions and hygienically cleaned (bathroom/kitchen) before work can start. Failure to do so may result in a delayed start date and possibly an additional labour charge.
  • The Customer must advise House to Home/Green Brick if they wish any items from the bathroom/kitchen to be kept and re-fitted.
  • The Customer is responsible for providing storage space for any deliveries e.g., bathroom and kitchens.
  • House to Home/Green Brick does not take responsibility for the condition of any products/deliveries supplied by the customer.
  • Any problems with the products/deliveries supplied by the customer will be sorted out by the customer and if work is delayed because of a problem with the product/delivery, an additional labour cost could be incurred.
  • Registering of all products/warranties is the responsibility of the Customer.
  • If, after House to Home/Green Brick have carried out the works, the Customer is not wholly satisfied then the Customer shall give notice in writing within 12 months and shall allow House to Home/Green Brick, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate.
  • The Customer accepts that if they fail to notify House to Home/Green Brick as aforesaid then we shall not be liable in respect of any defects in the works carried out.
  • If a customer incorrectly completes an eligibility declaration for VAT relief for disabled people, then we are obliged to charge the full prevailing VAT on the whole of the order and labour.
  • Our labour is guaranteed for 1 year from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null &void if the work/appliance completed/supplied by House to Home/Green Brick is:
  • (i) Subject to misuse or negligence
  • (ii) Repaired, modified, or tampered with by anyone other than a House to Home/Green Brick operative. House to Home/Green Brick  will accept no liability for or guarantee suitability; materials supplied by the Customer & will accept no liability for any consequential  damage or fault.The Customer must exercise due care and remove any delicate or fragile furniture or possessions from the working area before work commences.
  • While every effort is made not to damage your home, accidents do happen. Minor damage may occur to decor, plaster, and tiling during the installation services, but you agree that we will not be responsible for redecorating or making good any damage unless it is because of our negligence rather than an unavoidable consequence of having the Products fitted.
  • If loft access is required, the loft should be made accessible, and items moved out of the way to gain access.
  • Additional costs may be incurred for any unforeseen work that might occur or due to the unknown condition of the walls and floor once the tiles and bathroom/kitchen suite have been removed.
  • If carpets are to be lifted, then they will be put back to the best of our abilities. However, the Customer may need to pay for a carpet fitter to come to refit them.
  • If the central heating is to be drained down to have new radiators moved/installed, and problems occur with the boiler or radiator on refill, we will endeavour to do everything possible to solve such a problem, however an additional charge may be incurred if a fault occurs beyond our control.
  • House to Home/Green Brick are only responsible for the section of plumbing/pipe work undertaken by them and are not liable for any problems with any other section of the plumbing/pipe work.
  • House to Home/Green Brick plumbing prices are based on 15 mm and 22 mm pipe work. If any specialist fittings are required or oversize pipe work is used in the house, any additional cost is to be paid for by the Customer.
  • While we may provide drawings of the finished kitchen or bathroom, these are only a representation of the finished kitchen or bathroom and could change due to fitting restrictions, customer requirements and alterations.
  • If the products are being supplied by the customer, House to Home/Green Brick ask that you have them delivered at least a week before work is due to commence as late delivery could result in additional charge as work cannot be undertaken or the work being rescheduled to the next available date.
  • Following the room rip out, if the wall is in a bad state and needs to go back to brick then this will result in an additional cost being added to the plastering charge.
  • Prior to plastering, if it is noticed that the walls are uneven, dips in the walls or are not level, then it may be necessary to add an additional cost for the walls to be floated flush. This will not be apparent until the room is empty, and it is at the plastering stage.
  • Following plastering and prior to decorating, there may be an element of rubbing down necessary. This is the responsibility of the Customer or their Decorator.
  • If the Customer has purchased their own accessories from elsewhere e.g. toilet roll holder, mirror, towel hook, depending on the amount of work necessary, a small charge may be added for the time taken. This should be brought to our attention at the start of the project.
  • Following fitting, adjustments to doors, kitchen units etc. will be covered for 1 year, following this a charge will be made for the fitter’s time.
  • A labour charge will be passed on for all warranty work.


  • All gas and electrical work will be carried out by qualified engineers and pricing will be done on the basis that your property is within
    the legal requirements. If the gas or electrics are deemed to be unsafe or not up to regulations, then the customer will be notified of what
    work needs to be done and an estimate will be provided.


  • With regard to tiles purchased independently by the Customer, we ask that you buy at least 2 sq. m more than is required, and check batch/shade numbers are all the same. Failure to do so may result in a delayed start date and possibly an additional labour charge.
  • When choosing tiles and borders, check to make sure they are both the same thickness to avoid creating a lip between the tile and border. Failure to do so may result in a delayed start date and possibly an additional labour charge.
  • If the Customer is to provide the tiles, then the labour cost will be based on ceramic tiles, if the Customer chooses porcelain, granite, or
    natural stone tiles, then an additional charge (a minimum of £10 a square meter depending on tile) will be incurred for the cost differences in materials and fitting.
  • Tiling pricing is based on stock grout; additional charge will be incurred for special order grout and any tile sealants which are required.
  • An additional charge for drill bits may be incurred if the tiles are excessively hard and difficult to drill.
  • Please check your tiles carefully before tiling commences. Shade variation is a design feature of most tiles. If for any reason you are not happy with the shade of your tiles, we cannot accept the responsibility after the tiling has commenced. Please ensure you are happy with the shade of your tiles before you start any project.


  • Kitchen Goods are normally supplied within 6 to 8 weeks of an order being confirmed.
  • It is the Customer’s responsibility to ensure that there are reasonable storage facilities for the goods being delivered and that there is satisfactory access to the chosen location.
  • Delivery dates are an estimate; however, we will endeavour to supply within a reasonable time. On supply only contracts, we would
    recommend that adequate leeway is allowed when organizing contractor start dates. Failure to deliver on an estimated delivery date shall not render House to Home/Green Brick liable for damages, lost time, or any other consequential loss.
  • Delivery of goods will be deemed to have taken place when they are signed for and accepted at a chosen delivery address.
  • Please inspect all goods on delivery and advise us of any shortfall, visible damage, or incorrect goods within 24 hours.
  • Goods cannot be returned once fitted.
  • House to Home/Green Brick are not liable for damages, lost time, or any other consequential loss.
  • Delivery does not include unpacking or assembly unless otherwise agreed by House to Home/Green Brick.
  • On supply only contracts, the driver is NOT insured to take the goods inside your property. So therefore, if the goods ordered are of a heavy or bulky nature, it is strongly recommended that at least two able bodied persons are available to get the goods inside the property. You must therefore make your own arrangements at your own risk if the relevant item needs to be taken elsewhere at the delivery address.
  • On supply only contracts, there will be a minimum delivery charge of £50.00. This charge may increase depending on the amount to be
    delivered & distance. The delivery charge will be agreed with and paid by the Customer prior to booking.
  • Our home delivery service options and pricing will be explained at the point of order.
  • Home deliveries are generally made between 8 am and 5 pm. A convenient delivery date will be agreed with you at the point of placing your order.
  • You shall be responsible for making all necessary arrangements to take collection of the Goods. Deliveries are to the front door or garage.
  • Any specific, or exceptional delivery requirements should be agreed at the point of purchase. We can offer a driver’s mate to assist
    with deliveries at an additional price of £140.
  • If you fail to take delivery of the Goods or fail to give us adequate delivery instructions on the date agreed for delivery, then we reserve
    the right to charge you the subsequent delivery charges, and an admin fee.
  • If you do not check your delivery is correct before installation commences, we will not accept liability for any additional costs that
    you incur while any product issues are resolved.
  • You agree to accept delivery within 30 days of the date you make payment in full for your order unless otherwise agreed. We reserve
    the right to charge storage charges at the rate of 5% of the total order per month if orders are delivered outside 30 days.
  • Risk of damage to, or loss of the Goods shall pass to you at the time we deliver to your agreed delivery address.

Check your delivery.

  • At the point of delivery please check that the number of items delivered matches the number advised on the delivery note, so that your delivery can be recorded accurately. We recommend you complete a full check of all items within 24 hours after delivery. Please open each box and check that everything is as ordered and appears in good condition.


  • We recommend you examine the Goods to check that they are as ordered and undamaged within 24 hours from delivery. Please open
    each box and check that everything is as ordered and appears in good condition. House to Home/Green Brick will replace Goods free of
    charge that have been incorrectly supplied or damaged in transit during their delivery. Please notify immediately.
  • All damaged Goods, wherever possible, should be returned in their original packaging and at the customer’s cost.


  • Starting from the date a deposit is received, the Customer has the right to cancel the contract at any time within the period of 7 days. Deposits may not be fully refundable and will require a supplier re stocking fee at the discretion of Green brick / House To Home.


  • Due to the nature of the goods once confirmed the contract is non-cancellable, the only exception is where Goods supplied are faulty or not in accordance with the specifications of Your order then cancellation will be allowed on those items.
  • We cannot accept the return of unwanted goods.
  • We cannot refund Goods that have been damaged or used while in Your possession.


  • You will be entitled to cancel the Contract with us in the following circumstances: Internet, telephone, and store orders where goods have not been installed and you are unhappy with the Goods, for whatever reason, and notify us before the expiry of 14 days from the day after the day on which the Goods were received; or where Goods supplied are faulty or not in accordance with the specifications of your order.
  • A refund will be reimbursed to you within 28 days from the day after the day on which the cancellation was made. This is subject to us being given reasonable opportunity to inspect the goods where we feel it necessary, and goods are returned to us at the customer’s cost. Please be aware that a restocking fee may be incurred.
  • This right of cancellation does not apply to special orders of products including kitchens or where goods are specifically made to
    your specification or personalised at your request.
  • You are obliged to take care of any products that you intend to return to us. We ask you to ensure that returned items are complete, unused, with unbroken seals and wherever possible, in the original packaging. Please ensure that they are packed appropriately if collection is required.
  • We cannot refund Goods that have been damaged while in your possession.


  • Proof of purchase is required before any warranty claim can be assessed.
  • We shall make good by reimbursement of the whole or part of the price or, at our option, by repair or by replacement any defect developing under normal domestic use of the Goods within the stated guarantee period for the product effected, see below for full details of our product guarantees.
  • All products come with a guarantee included at no extra cost. The length depends on the product. Please register all products guarantee.
  • If you are not entirely satisfied with your purchase, please contact us. We will try to resolve any issues that you have as quickly as possible and if necessary, we will explain how to follow our complaints procedure. If you remain unhappy with our final response, you may
    be entitled to refer your complaint to The Furniture Ombudsman, and we are bound to follow any decision that they make. To find out more about The Furniture Ombudsman and how you might be able to use their dispute resolution service or
    telephone 0845 653 2064.


  • We shall have no liability whatsoever for any failure to perform, or for a delay in the performance of any of our obligations under
    the Contract arising wholly or in part by reason for any factor beyond our direct control.
  • In placing an order with us, you warrant that you are a resident of the United Kingdom and that you have the necessary permission
    and authority to enter this Contract.
  • Where any competent authority deems any Condition to be invalid or unenforceable in whole or in part, then the offending part shall
    be removed and the validity of the remainder of the Condition shall not be affected.
  • These Conditions do not purport to confer a benefit on any third party by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
  • The Contract and these Conditions shall be governed by the laws of England, and you agree to submit to the non-exclusive jurisdiction
    of the English courts.
  • Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party and delivered to the address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.
  • The terms and conditions do not affect your statutory rights.
  • House to Home/Green Brick reserves the right to refuse or decline work at its own discretion. Where House to Home/Green Brick agree to carry out works for the Customer, those works shall be undertaken by the designated operative of House to Home/Green Brick at their absolute discretion.
  • Where an estimate has been supplied it may be revised in the following circumstances: —
    (i) If after submission of the estimate the Customer instructs House to Home/Green Brick (signed and put in writing) to carry out
    additional works not referred to in the estimate.
    (ii) If after submission of the estimate there is an increase in the price of materials.
    (iii) If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the
    estimate was prepared.
    (iv) If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.
    (v) If the original quotation is over 4 weeks old.
  • Fitting dates are only an estimated start date as this might change due to delays on previous jobs or delays with deliveries of products needed.
  • The quote/estimate does not include any decorating unless stated.
  • House to Home/Green Brick would like to take before and after photos for use on our website.
  • House to Home/Green Brick supplies CAD drawings to show our presentation of what the finished Kitchen/Bathroom could look like, it is not a guaranteed finished picture
  • House to Home/Green Brick estimate is based on the calculation of keeping all the old copper and brass removed from the job site
  • House to Home/Green Brick is not responsible for any damage caused by skips being delivered or placed on your property. We may however order oversized skips at our expense to allow for additional shop waste to be placed in the skip.
  • Whilst we will try to ensure we keep dust and disruption to a minimum during the provision of the installation services, you should take all reasonable and necessary steps to minimize the impact of the installation services, for example by moving breakables/delicate items and covering areas likely to be affected with dust sheets. Whilst the Fitters will endeavour to clean up after themselves, you should expect some dust to result from the installation services and you agree that we will not be liable for any cleaning expenses resulting from such dust.
  • Full payment is due on completion. Funds can be transferred direct to:

Account Name: Green Brick Projects Ltd Sort Code: 60-15-31

Account Number 77246608 Bank: Natwest


  • We aim to beat any price, if you find a better price from a competitor, we will aim to match the third-party price if supported by a written quotation for the relevant product from the competing retailer.
  • House to Home/Green Brick will only beat prices from competing high street retailers. All prices from online retailers are excluded.
    (i) Prices will only be beaten once for each eligible item purchased from us.
    (ii) The product(s) must be comparable in all material aspects including style, quality, materials, and structure. We reserve the right to refuse to beat the price of items not deemed to be equivalent at our sole discretion.
    (iii) The comparison will be made against the actual store price including any discounts or offers applicable at the time the application is made.
    (iv) The price guarantee excludes stiles, splash panels, worktops, installation charges and delivery.
    (v) House to Home/Green Brick reserve the right to withdraw or amend the House to Home/Green Brick price guarantee at any time
    without notice.

    Our Guarantee:

  • Our guarantee is limited to the products supplied and does not cover any associated installation costs, consequential loss, or damage claims.
  • We will replace at our discretion, in part or whole, a product which is defective in operation or materials. If the exact model is no longer available, we will endeavour to provide the nearest equivalent from our then current range. To be covered by the guarantee, all products
    should be installed in accordance with the instructions provided and be for domestic use only. Products must be purchased and installed in the UK. This product guarantee applies to the original purchaser or end user and the original installation address only, is non-transferable and takes effect from the date of purchase. The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, discoloration due to prolonged exposure to sunlight or UV light, general wear, and tear (for example light bulbs, hinges, cartridges & shower hoses are items that do need to be replaced periodically), damage due to poor installation or servicing or consequential loss. Shower hoses, tap and shower cartridges & furniture hinges are guaranteed for one year. Care should be taken in hard water areas to ensure that cartridges are regularly cleaned. We recommend a water softener/scale reducer for all installations in the Norfolk/Suffolk area to extend the life and appearance of all bathrooms, shower and sink products.
    We require original proof of purchase to be provided for us to be able to consider any claim, so please keep your invoice and/or receipt.
  • House to Home/Green Brick reserve the right to alter the details of, or wholly withdraw elements of these guarantees entirely at their discretion. Existing commitments will be honoured up to the date the change is made and in accordance with the terms as set out here.

Our Guarantee is in addition to your statutory rights and doesn’t affect your statutory rights.

  • Products sold as ex-display have been installed in our showroom and may well have scuffs and cosmetic damage consistent with
    normal use and wherever possible we have tried to show affected areas prior to sale.
  • Ex-display products are sold without warranty. This does not affect customer’s statutory rights.
  • Our service comes with a 3 year workmanship guarantee.
  • Workmanship is guaranteed for 36 months from the date of completion.
  • Each product fitted comes with its own manufacturers.


  • House to Home/Green Brick or the Customer must not carry out any major variation to the existing estimate without first agreeing the specification and price.


Additional fitting information and costs that may arise from the unknown aspects of the nature of the work.

  • The tile trims, additional grouts and adhesives cost may be added to the final invoice (tile trims cost between £5.99 to £15.99 each).
  • Drilling Porcelain tiles is becoming more and more difficult and can lead to additional labour costs and specialist drills bits being added
    to the final invoice.
  • Once a new floor has been fitted, it can sometimes be necessary to trim the door down to allow the door to close. This is therefore additional work and will be charged accordingly.
  • Customer own supplied products to be installed is classed as additional work and will be charged accordingly, unless agreed prior to installation.
  • Where access to the loft is required, loft insulation will be moved and placed back as best as possible. Excessive installation will be piled
    to one side if we deem it necessary.
    VAT NUMBER:245498180 COMPANY NUMBER:10007053 Green Brick Projects Ltd, House To Home V4/2024
  • Custom making of items on site is based on a predetermined timescale and due to the nature of the job may over run. This is therefore additional work and will be charged accordingly.
  • Electrical installation is estimated based on the current electrical installation being correctly installed and usable for our purpose.
    If additional circuits are required, this is therefore additional work and will be charged accordingly.
  • Electrical fault finding and diagnosing is classed as additional work and will be charged accordingly
  • If loft boards are screwed down and take excessive time to remove and replace, this is therefore additional work and will be
    charged accordingly.
  • Sub floor issues needing to be rectified is classed as additional work and will be estimated at the time of the job with the customer.
  • Down lights are fitted to the best of our abilities considering the positions of the joists above.
  • Fitting blinds is classed as additional work and will be charged accordingly, unless agreed prior to installation.
    All additional work is charged at £45 +VAT per hour plus any materials used unless separate price is agreed.